DreamBingo Privacy Policy

At Dream Bingo, we respect your privacy and are committed to protecting your personal data whenever you use our services. This policy explains how we collect, use, store, and safeguard your information when you play at DreamBingo Casino, and what rights you have in relation to your data. By registering an account with us, you agree to the practices described below.

Who We Are

Dream Bingo is owned and operated by Betway Limited, a company registered in Malta with its registered address at 9 Empire Stadium Street, Gzira, GZR 1300, Malta. We are licensed and regulated by the UK Gambling Commission. We act as the data controller responsible for the personal information you provide to us when you create an account, deposit funds, or play our games.

Information We Collect

When you sign up for a Dream Bingo account or use dreambingo.co.uk, we collect several categories of information to verify your identity, process transactions, and provide you with our services. Our DreamBingo login system requires accurate personal details to keep your account secure.

• We collect your full name, date of birth, address, email, and phone number during registration
• We gather identity verification documents to comply with UK Gambling Commission requirements
• We record your payment and withdrawal details, including card or e-wallet information used for deposits and cashouts
• We track your gaming activity, including bingo rooms played, slots accessed, and wagering history
• We collect technical data such as IP address, device type, and browser information when you access DreamBingo via desktop or mobile
• We store communication records when you contact our customer support team via live chat, email, or telephone

How We Use Your Information

Our DreamBingo platform uses your data for several legitimate purposes connected to running a safe and compliant online casino. We at DreamBingo use this information responsibly and only for purposes outlined in this policy.

• We use your details to verify your identity and age before allowing withdrawals
• We process your deposits and withdrawals through your chosen payment method
• We use your contact information to send account notifications, including updates about our welcome bonus or loyalty program
• We analyse your gaming behaviour to detect signs of problem gambling and support responsible gaming
• We use your data to prevent fraud, money laundering, and unauthorised account access
• We may use your email to inform you about promotions, unless you have opted out of marketing communications

Legal Basis for Processing

Our DreamBingo Casino processes your personal data based on several legal grounds. We process data to fulfil our contractual obligations when you play at Dream Bingo, to comply with our licensing obligations under the UK Gambling Commission, and, where applicable, based on your consent for marketing communications. We also rely on legitimate interest when preventing fraud or securing our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate DreamBingo effectively.

• We share data with payment processors to handle deposits made via Visa, Mastercard, PayPal, Skrill, Neteller, ecoPayz, and other supported methods
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities, including the UK Gambling Commission, when legally required
• We may share data with game providers such as Microgaming to ensure fair gameplay and jackpot processing
• We work with fraud prevention agencies to protect your account and our platform

Cookies and Tracking

When you visit dreambingo.co.uk, we use cookies to improve your experience, remember your preferences, and analyse how you use our site. Cookies help us recognise returning players and keep your DreamBingo login session secure. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our DreamBingo team uses encryption technology to safeguard sensitive information, including payment details and identity documents. Despite these measures, no online transmission is entirely secure, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory and legal obligations. Financial records and identity verification documents are typically retained for a minimum period required under UK Gambling Commission rules, even after you close your account with us.

Your Rights

As a player at Dream Bingo, you have several rights regarding your personal data. We are committed to honouring these rights promptly and transparently.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including marketing
• You can withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

Responsible Gaming and Data Protection

We use certain personal data to support responsible gaming initiatives, including monitoring deposit patterns and gameplay behaviour. If you set deposit limits, self-exclusion periods, or reality checks, we store this information to ensure our DreamBingo platform respects your choices and protects vulnerable players.

International Transfers

As part of our operations, your data may be transferred outside the United Kingdom, including to Malta where our parent company is based. Whenever such transfers occur, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Children's Privacy

Our DreamBingo services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of dreambingo.co.uk after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team through live chat, by email at [email protected], or by telephone at 0808 238 0021 or +44 207 062 5472. You may also write to us at Dream Bingo, c/o Betway Ltd, 9 Empire Stadium Street, Gzira, GZR 1300, Malta.